Email and accounts
Setup, access and troubleshooting for the accounts and services we agree to support.
REMOTE IT SUPPORT FOR SMALL BUSINESSES
When a technical task
takes over your working day.
An account you cannot sign into. Email that needs setting up. A website setting you cannot find again. Tell Roy what is happening and we will establish whether the issue can be handled remotely.
Describe what you can see.
We take it from there.
You do not need to know the name of the fault. Describe what you are trying to do, what happens and which systems you use. We establish the access needed and agree the work. Some issues require provider assistance or work outside our scope.
AGREED SCOPE
What we can help you with.
Website and cloud tools
Help with agreed settings, user questions and technical tasks that can be handled online.
Agreed work and time
We assess the need before starting. Extra work beyond the agreed allowance requires approval.
PRICE AND DETAILS
See what you are paying for.
NOK 1,390/hour, with a one-hour minimum (NOK 1,390). Further work is agreed after assessment. Silver includes 30 minutes and Gold 90 minutes monthly, shared between minor website edits and remote IT help.
All prices are in NOK. VAT is added where applicable. Domains, licences, usage and work outside the agreed scope are additional. An outright website purchase with handover requires a separate quote.
See all prices and plansBEFORE WE START
This helps us get started.
Note which system is involved, what you tried to do and any error message. A screenshot without passwords or confidential information can help once we have agreed a secure contact route.
Questions before the next step.
When are you available?
Standard support hours are Monday–Friday 10:00–15:00. Subscription response targets refer to acknowledgement, not a guaranteed resolution time.
Can I get help without a subscription?
Yes, at the stated hourly rate and minimum, after an assessment of the issue and system.
Do you offer on-site visits or repairs?
We provide remote help for agreed websites, accounts and cloud tools. Hardware repairs and on-site visits are not offered.